Abstract: Disclosed is a system for providing a personal information-based speech information processing service, and a system for providing a speech information processing service based on personal information protection, in which speech information including personal information is prevented from being fraudulently used in a cloud network or a public network, and personal information that needs to be protected is blocked not to be transmitted to/stored in/managed by a cloud service server regardless of a user's recognition.

Abstract: Disclosed is a system for providing chatbot services in an integrated way, in which a client can receive query processing services by immediately accessing at least one of other chatbot servers without changing a preexisting accessing means while being initially connected to a specific chatbot server, so that a user can use a plurality of query processing services without difficulties by linking the chatbot servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.

Abstract: Disclosed is a system for providing an Internet-of-things (IoT) device integrated control service, in particular, a system for providing an IoT device integrated control service through an artificial intelligence (AI) server, in which a plurality of users can collectively control and manage a plurality of IoT devices for a ‘smart home’ and a ‘connected car,’ owned or managed by the users through the AI server capable of analyzing a speech or a text, so that the plurality of IoT devices can be collectively controlled and managed with only one control command, thereby minimizing time and effort to individually control and manage the plurality of IoT devices.

Abstract: Disclosed is a system for providing chatbot services in an integrated way, in which a client can receive query processing services by immediately accessing at least one of other chatbot servers without changing a preexisting accessing means while being initially connected to a specific chatbot server, so that a user can use a plurality of query processing services without difficulties by linking the chatbot servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.

Abstract: Disclosed is a system for linking chatbot services and contact center services, and more particularly to a system for linking chatbot services and contact center services, in which a client is allowed to receive a query processing service from at least one of other chatbot servers or other contact center servers without changing a preexisting connection state while being initially connected to a specific chatbot server or a specific contact center server, so that a user can easily use a plurality of query processing services by linking the chatbot servers and contact center servers operated by a plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.

Abstract: An intelligent message processing system includes: a service provider server configured to generate and send a message related to a customer service; a user terminal configured to receive a beginning message from the service provider server, make the beginning message pop up based on user situation information, and perform automatic dialogue through an interactive application program interface (API) when a message is received from an intelligent proxy server after the user selects the beginning message; and an intelligent proxy server configured to act as a proxy for processing the message related to the customer service instead of the service provider server through the interactive API by communicating with the user terminal, receive an additional/following-up service message about the user from the service provider server, and perform automatic dialogue with the user terminal through the interactive API based on the additional/following-up service message when the user selects the beginning message.

Abstract: Disclosed is a system for providing contact center services in an integrated way, in which a client can receive query processing services by immediately connecting to at least one of other contact center servers operated by service providers cooperating in a link service by a call transfer without changing a preexisting connection state while being initially connected to a specific contact center server, so that a user can use a plurality of query processing services without difficulties by linking the contact center servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.

Abstract: A system for providing a query processing service based on personal-information protection, includes: a client terminal configured to allow a user to input and send query content for solving a problem; a relaying and processing server configured to extract and process personal information contained in the query content received from the client terminal, transmit processed query content the processed personal information to a cloud service server, and transmit an answer to a query received from the cloud service server to the client terminal; and the cloud service server configured to generate the answer to the query by analyzing the processed query content received from the relaying and processing server, and transmit the answer to the query to the relaying and processing server.

Abstract: Disclosed is a work process supporting system based on interactive voice and text communication, and more particularly a work process supporting system based on interactive voice and text communication, in which at least one of a voice and a text is selectively applied according to congenital/acquired conditions of an information or service requester, so that a work process for providing information or service can be carried out, thereby freeing from constraints in input/output means for performing the work process for providing the information or the service and carrying out the work process while keeping continuity, reliability and accuracy.

Abstract: An intelligent message processing system includes: a service provider server configured to generate and send a message related to a customer service; a user terminal configured to receive a beginning message from the service provider server, make the beginning message pop up based on user situation information, and perform automatic dialogue through an interactive application program interface (API) when a message is received from an intelligent proxy server after the user selects the beginning message; and an intelligent proxy server configured to act as a proxy for processing the message related to the customer service instead of the service provider server through the interactive API by communicating with the user terminal, receive an additional/following-up service message about the user from the service provider server, and perform automatic dialogue with the user terminal through the interactive API based on the additional/following-up service message when the user selects the beginning message.

Abstract: Disclosed is a work process supporting system based on interactive voice and text communication, and more particularly a work process supporting system based on interactive voice and text communication, in which at least one of a voice and a text is selectively applied according to congenital/acquired conditions of an information or service requester, so that a work process for providing information or service can be carried out, thereby freeing from constraints in input/output means for performing the work process for providing the information or the service and carrying out the work process while keeping continuity, reliability and accuracy.

Abstract: An intelligent message processing system includes: a customer terminal configured to receive an intelligent callback service; a service provider terminal configured to send a callback message to the customer terminal; and a chatbot service providing server configured to provide an interactive callback service after the customer terminal checks the callback message, the service provider terminal comprising an intelligent agent configured to generate and send a callback message, which reflects at least one piece of information between message information received from the customer terminal and customer history information stored and managed in a customer database, or a preset callback message to the customer terminal.

Abstract: A system for providing a query processing service based on personal-information protection, includes: a client terminal configured to allow a user to input and send query content for solving a problem; a relaying and processing server configured to extract and process personal information contained in the query content received from the client terminal, transmit processed query content the processed personal information to a cloud service server, and transmit an answer to a query received from the cloud service server to the client terminal; and the cloud service server configured to generate the answer to the query by analyzing the processed query content received from the relaying and processing server, and transmit the answer to the query to the relaying and processing server.

Abstract: The disclosure provides an intelligent callback service providing system which improves a customer satisfaction level by providing a specific, accurate, and quick response to a customer and enables a service provider to easily manage customers and continuously provide a high-quality service to the customers.

Abstract: The present invention relates to a follow-up control method of a product online, and more particularly, to a method of registering a product to a management server after capturing the barcode of the product by using a portable device and performing a follow-up control of the product online by using the registered barcode. A follow-up control method of a product by using a portable device includes: identifying a product by capturing the barcode of the product with a portable device through a program built in the portable device or identifying a product by directly inputting product information into the portable device; registering the product by transmitting data regarding the identified product information to a management server; and performing a follow-up control on the product online by a user after the product registration is completed.